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Our Terms and Conditions
Arriving
Your cottage is ready for you at 15:00 on your arrival date and we ask you to leave by 10:00 am on the day of your departure. Please leave your cottage clean and tidy.
We reserve the right to charge for excess cleaning and for any damage done to the property during your letting period.
We supply freshly-ironed bedlinen, however please bring your own towels and tea cloths.
So you’re not taken by surprise, none of the cottages has TV as we don’t receive signal in the valley. Mobile phone signal doesn’t reach us although you can receive it up the lane.
Payments and Bookings
We need written confirmation (by postal service or email) of any booking. We will then hold the booking provisionally for five days pending receipt of a deposit of £100, usually a cheque made payable to Watermill Cottages. The balance will be due six weeks before your holiday start date.
Once a booking is confirmed by deposit a legally-binding contract exists and full payment of the holiday will be required. We therefore recommend you take out cancellation insurance.
Should you have to cancel a confirmed booking this must be done in writing, by postal service or email. We will make every effort to re-let the cottage for those dates and, if we’re successful, any payments we’ve received from you, including the deposit, will be returned, less costs.
Night Rate and Day Rate electricity, heating, and logs for the wood-burning stoves are included in the price. In return, we ask you to consider your carbon footprint by turning off any heating, lighting and appliances that are not needed.
Pets
We welcome well-behaved pets, by prior arrangement. We charge £25 per pet per week and are flexible on number and type of pet – talk to us about your requirements.
Dogs must be well-behaved and they must be kept under control as there are sheep and livestock nearby.
Dogs must NOT have access to cottage bedrooms.
Please bring your own dog towels.
If you’d like a dog-free day we have a list of day-boarding kennels. Do not leave your dog unattended in your cottage without prior arrangement.
Short Breaks
We offer short breaks from the end of October to Spring. Talk to us about your requirements as we are flexible and will do our best to accommodate your short-break dates. Prices vary according to length of stay and number of party so drop us a line or give us a call.
Short-break bookings may be moved to a different cottage or similar or greater capacity however we will try to fulfil your original request and will inform you of any changes, if they do occur, before the start of your holiday.
Visitors
Numbers of residents in each cottage must not exceed those stated on the booking form without prior agreement. If we agree to allow the number of residents to exceed the stated capacity on the price list we charge an additional £50 per week (or part thereof) for each additional person.
For the comfort and security of all residents, please ask in advance if you want to have friends and relatives to visit during your stay.
We reserve the right to ask non-residents to leave at any time.
Please note that all aspects of your visit are at your own risk.
